How to Shop
 

• How do I place an order?
• What are my payment options?
• How will my order be shipped?
• Can I place an order by phone?
• Do you take international orders?
• Do you offer gift wrap?
• I’m worried about shopping online. Do you have a security policy?
• What if an item is backordered?
• What about returns and exchanges?
• What if I still have questions?

Simply shop online or call 1-888-222-7261.

When shopping at the Online TABASCO® Country Store, add the product(s) you want to your shopping basket, provide your shipping address and billing information, pick a payment method, and check out.

What are my payment options?

We accept American Express, Mastercard, Visa and Discover.

How will my order be shipped?

In addition to all street addresses within the U.S., we now ship to P.O. Boxes, APO/FPO's, Puerto Rico, Guam, the Virgin Islands, Amercian Samoa and international destinations.

The following list shows our available shipping choices and their estimated shipping times. Please note that for all orders, delivery time depends on the availability of an item, when it leaves our warehouse, and the shipping method chosen. Delivery times apply from the time your order leaves our warehouse, not from the time you place your order. Please note: On U.S. holidays, order processing and/or shipping may be slightly delayed.

Domestic:
• U.S. Postal Service - 5-10 business days. Orders shipped to APO/FPO and P.O. Boxes must use this method.
• Standard UPS Ground - 5-8 business days to the 48 continental United States.
• UPS 2nd Day Air - 2-3 business days to all 50 states and Puerto Rico.
• UPS 3 Day Select - 3 business days to the 48 continental United States.
• UPS Next Day Air - Next business day to all 50 states, if order is placed by 3:00pm CST.

International:
• FedEx International Priority - 3 business days for international orders shipped to Europe, Asia, Canada and Latin America. May also be used to ship to Puerto Rico, Guam, the Virgin Islands and American Samoa.

  Shipping charges, delivery times and policies are affected by a variety of factors, especially when shipping to a non-U.S. destination. We are always working to improve the quality and cost of shipping for all of our customers. For this reason, shipping rates and policies are subject to change without notice.

  Orders shipped to certain destinations require the use of certain shipping methods. Beyond that, your choice of shipping method may be based on desired delivery time and cost. Please see below for a list of options, according to destination.

• Orders shipped to street addresses within the 48 continental United States may be shipped via UPS Ground, UPS 2nd Day Air, UPS 3 Day Select, and UPS Next Day Air.
• Orders shipped to Hawaii or Alaska may only be shipped via UPS 2nd Day Air or UPS Next Day Air.
• Orders shipped to Europe, Asia, Canada and Latin America may only be shipped via FedEx International Priority.
• Orders shipped to APO/FPO addresses and P.O. Boxes may only be shipped via the U.S. Postal Service.
• Orders shipped to Puerto Rico may only be shipped via UPS 2nd Day Air or FedEx International Priority.
• Orders shipped to Guam, the Virgin Islands and American Samoa must be shipped via FedEx International Priority.

Can I place an order by phone?

If you prefer to phone in your order, we’re at your service from 8:00 am - 5 pm CST, Monday through Friday. Just call 1-888-222-7261.

Do you take international orders?

Yes, we now ship to international destinations. We also ship to Puerto Rico, Guam, the Virgin Islands, American Samoa and APO/FPO's. If you'd rather order by phone, international customers may call 1-337-373-6133. Read more about international shipping.

Do you offer gift wrap?

Yes, while you are checking-out, you may choose to have items gift-wrapped for an additional charge of $4.00. You may also write a gift message that will be included with your gift. Please note that gift-wrapping is not available on gift baskets, perishable items and oversized items. All items in one order will be gift-wrapped together. If you'd like items to be individually wrapped, please place a separate order for each of those items.

I’m worried about shopping online. Do you have a security policy?

McIlhenny Company takes seriously the issue of safeguarding your privacy online. Please read our Security Policy and our Privacy Policy.

Still don't want to order online? No problem. Simply call 1-888-222-7261 to place your order 8:00 am - 5 pm CST, Monday through Friday.

What if an item is listed as out of stock or backordered?

"Out of Stock" items are not available at this time. Unfortunately, we can't 'backorder' these items for customers. When a particular item becomes available again, we will then make it available for purchase on the web site. If there is an Out of Stock item you are interested in purchasing, please check back periodically to see if we have re-stocked it. And keep in mind that we are always adding new merchandise to the site, so you may find something else you just have to have. Thanks for your understanding.

What about returns and exchanges?

Please complete all pertinent information on the return and exchange form included in each package, or include an explanatory note, and return it with the item, insured and prepaid, to: TABASCO® Country Store, McIlhenny Company, Avery Island, LA 70513. Please allow 4-5 weeks for credit card adjustments to appear on your account.

What if I still have questions?

No problem. Need more information about a product, or have questions about your order? Simply call TABASCO® Country Store Customer Service at 1-800-634-9599, 8am — 5pm CST, Monday through Friday. Your call will be handled quickly, or we’ll call you back.

Or, send your email inquiries to countrystore@tabasco.com.

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